Helpdesk

  • A all-in-one customer service suite for you Joomla! website.

    Compatible with
    Works in Joomla! 1.5Works in Joomla! 2.5Works in Joomla! 3.0

    The Helpdesk Component is an advanced support system, which is also known as Customer Service or Customer Support Software. With this effective and efficient solution you will be able to implement, manage and create a flexible customer support solution, efficient for both customers and support staff.

    All in your Joomla! website without extra systems involved to make management harder.


    MaQma Heldpesk is the support extension that powers Joomla! Extensions Directory. We have been extremely honored to be working with the Joomla! team. You can read more about the launch announcement here.

    Testimonials:

    merav mike victor

    Tickets

    Tickets

     

    E-mail fetching

    E-mail fetching

     

    Knowledge Base

    Knowledge Base

     

    Announcements

    Announcements


    Bug tracker

    Bug tracker

     

    Public Discussions

    Public Discussions

     

    FAQ

    FAQ

     

    Downloads

    Downloads

     

    Integrations

    Integrations

     

    Contracts

    Contracts

     

    Glossary

    Glossary

     

    Tasks

    Tasks


    Forms

    Forms

     

    Access levels

    Access levels

     

    Times

    Times

     

    Reporting

    Reporting

     

    some more features...

    • Flexible security structured with different permission levels for both customers and support staff
    • Ability to stick tickets to appear at the top independently of the order
    • Ability to bookmark ticket(s) and knowledgbase article(s)
    • Ability to post system-wide through to client specific Announcements
    • Unlimited categories support in workgroups and downloads
    • Support for usability rating by users
    • Attachment support in Knowledge Base and Tickets
    • Comments support in Knowledge Base
    • Ability to export to CSV format customisable set of fields
    • History of exports are tracked and available for download (while records marked as exported)
    • Allowing explanation of technical terms throught a Glossary
    • Any known keywords used in the Glossary are highlighted offering instant explanation
    • Contract limits based on years, months, days, number of tickets or labour hours
    • Contracts are configurable per workgroup, allowing to use the same system to support ad-hoc and contract based clients
    • and there's even more...
  • Frontend

    No images found.

    Administration

    No images found.
  • The translations are managed on Transifex through the OpenTranslators project.

    Current status available below:

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Need help?

If you are in need of help or have any questions regarding our products you may use one of the links below.