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Subscribe to this list via RSS Blog posts tagged in helpdesk

Know Your MaQma Helpdesk End Users

Posted by on in Product tips

Know and differentiate your "MaQma Helpdesk" user types from the get go and configuring and administering it will become a breath of air for you.

Tagged in: end users helpdesk
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MaQma Helpdesk Post-installation Steps

Posted by on in Product tips

Check this tip of the first steps after installing the helpdesk in your Joomla! website.

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Helpdesk updated to v3.7.3

Posted by on in Latest Updates

Our helpdesk extension for Joomla was updated to version 3.7.3 and is now available to download to all our customers with valid subscriptions.

This is mainly a maintenance release to fix bugs and to continue with the implementation of some layout enhancements which we hope all of you will like also.

The next release schedule is version 3.8 and we'll introduce 2 major features in that release - Bugtracker and integration with BigBlueButton system. Besides this 2 bigger features we'll add some more cool ones just to keep the helpdesk more and more powerful :)

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Helpdesk component 3.7 released

Posted by on in Products

The version 3.7 of the Helpdesk component is now available for download to all customers with active subscriptions.

We made a big jump this time (from v3.6.2) because there were significant changes in the extension, namely the fact of the language files moving to INI files as Joomla does. Besides that, we made some other significant changes like the possibility to create/change client directly in a ticket and create anonymous user directly in a ticket also.

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Demo site updated

Posted by on in Other

The Joomla! 1.5 demo site was updated with the latest version of our products and we installed SobiPro for the integration with the helpdesk component. We'll soon have a Joomla! 1.7 demo site available also.

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