Our helpdesk extension for Joomla was updated to version 3.8.6 and is now available to download to all our customers with valid subscriptions.

New features

• Added the "check" to use or not the KB rating and comments in the print version of an article.
• Added the contract custom fields to be visible in the client profile on frontend.
• Added parameter to enable/disable Digistore domains requirement.
• Added missing image for default logos.
• Added field with more ordering options in the ticket manager.

Fixes

• Fixed the KB articles display in frontend by checking category and department for access restrictions.
• Fixed list of departments showing to users without permissions to access them.
• Fixed error when publishing a public discussion in the administration.
• Fixed ticket relation when some characters were used in ticket subject.
• Fixed error when trying to create a KB article in frontend.
• Fixed alert date which was using 2 times the offset.
• Fixed error in glossary that was not displaying the glossary letters filter.
• Fixed due date calculation when using schedules.
• Anonymous templates were missing the show/hide of the sections (if used).
• Fixed CC and BCC search not returning emails from database.
• Fixed typo where CC was BC in language file.
• Fixed the details not showing on the Monthly Client Report (Detailed).
• Fixed the tasks times not being part of the Monthly Client Report.
• Fixed undefined appearing when setting a user to belong to a client from a ticket.

Changes

• Email fetching wasn't saving the day of the week on the ticket table.
• Small CSS overrides on bootstrap.
• Improved the contract times calculation.
• Changed the floating status field to be on bottom.
• Changed query for timesheet inside the ticket to get times correctly.