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Helpdesk updated to v3.7.3

Our helpdesk extension for Joomla was updated to version 3.7.3 and is now available to download to all our customers with valid subscriptions.

This is mainly a maintenance release to fix bugs and to continue with the implementation of some layout enhancements which we hope all of you will like also.

The next release schedule is version 3.8 and we'll introduce 2 major features in that release - Bugtracker and integration with BigBlueButton system. Besides this 2 bigger features we'll add some more cool ones just to keep the helpdesk more and more powerful :)


Complete release details


  • button "Save" in holidays showing "Save link"
  • components list in the contract is not multiselect
  • delete ticket doesnt work with SEF
  • remove ticket from bookmarks doesnt work with SEF
  • fixed error when trying to use HTML editor custom field
  • announcements repeating emails
  • duedate hour is 0 when a ticket is created by a user
  • duedate calculation wasn't using the offset
  • edit contract type gives Javascript error
  • ticket views link is not working (SEF related)
  • tooltip with latest message in the clients ticket manager wasn't showing


  • removed no longer used Javascript function onButton_Ticket_replyapply (used on template files: add_ticket_anonymous, add_ticket_customer, view_ticket_anonymous, view_ticket_customer, view_ticket_support)
  • layout change in edit activity type misses default field
  • layout change in edit custom fields
  • layout change in edit pre-defined replies
  • layout change in edit holidays
  • layout change in edit users
  • layout change in edit user custom fields
  • layout change in edit dowload category
  • layout change in manager clients
  • layout change in manager clients downloads access
  • layout change in manager kb
  • layout change in manager files/products
  • layout change in manager users
  • layout change in manager moderate comments
  • layout change in edit forms
  • remove the username column in users manager and placed below the name
  • layout change in holidays form 
  • layout change in schedules form
  • layout change in custom fields form
  • checking if department is selected in categories

 New features

  • information box on activity rates  manager in administration
  • information box on activity types  manager in administration
  • information box on holidays manager in administration
  • more error details in email fetching
  • remember filter in clients access  manager in administration
  • remember filter in kb  manager in administration
  • remember filter in clients  manager in administration
  • remember filter in users manager in administration
  • cancel toolbar button in configurations
  • plugin to add a create ticket link in any joomla content
  • support for Joomla 2.5 (tested with latest RC release)


  • Rik Peters
    Rik Peters Tuesday, 24 January 2012

    Pedro, does this include the certificate fix for the readmail addon?

  • Pedro Gonçalves
    Pedro Gonçalves Tuesday, 24 January 2012

    Hi Rik, the SSL option that was reverted is now fixed in this release :D

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